Infrascale aims to provide the most affordable protection against downtime and data loss by leveraging the cloud. This puts much of the responsibility for the complexities of hardware management on Infrascale rather than our customers. Customers subscribe to our services based on easily measured usage, referred to as “protected space”. While we don’t have hard limits that stop the service from running if a customer exceeds its contracted protected space, we do have soft limits and once those soft limits are exceeded, we’ll alert the customer of the overage. These soft limits might be exceeded by a customer using more than its contracted protected space, or by using more than the fair use policy allows on the Infrascale cloud. In either case, we have built tools and visibility to allow customers to better manage their usage of the services without disruption to the services themselves. Infrascale’s fair use policy governs use of the Infrascale cloud and is designed such that less than 1% of customers will be required to take further action to remain within fair use boundaries. The terms set forth below define and outline the specifics of the metrics and applicable policies.
Protected Space – this is the total size of systems/files/applications protected on an appliance, pre-compression and deduplication. Protected space only counts the largest version of a single backup job and does not total all versions.
Actual Used Space – this is the actual space used on an appliance post-compression and deduplication and includes all versions of the backup jobs. On your primary appliance, this should be managed to ensure that there is adequate disk storage to run the system. On the secondary appliance (cloud), actual used space will be governed by our fair use policy, as discussed below.
Client – a client is device specific and is defined as a combination of the backup set (files, apps, baremetal or disaster recovery), the backup & replication schedule and the retention policy. Creating a client is the first step after a primary appliance has been deployed in a network.
Job – a job is produced each time a client runs and creates a backup job file (of any type), or version. A client can and will have multiple jobs (versions) allowing for different restore points. Retention policies define the length of time jobs are kept on the primary and/or on the secondary appliance (cloud).
Billing for Infrascale Disaster Recovery is based on the contracted amount of protected space allowed on either the primary or the secondary appliance (cloud), whichever is larger. The contract is subscription-based and may be changed by request of the customer or initiated by an overage warning sent by Infrascale to the customer account contact.
Infrascale subscription contracts are based on an allotment of protected space in increments of 1 Terabyte (TB).
For a single backup job of a client, the protected space will be larger than the actual used space on the secondary appliance (cloud). Once versioning comes into play (scheduled backups are running), this will change, and the actual used space will be larger than the protected space. Fair use allows for the actual used space on the secondary appliance (cloud) to be as much as 3 times the contracted protected space.
*Note – with no retention policies, 80% of customers are within the fair use policy. With retention policies enabled, 99% of customers are within the fair use policy.
Once the fair use limit is nearly reached or is reached, customers have the option to either reduce their actual used space by using retention policies to remove some versions or they can increase their contracted protected space, so the contracted protected space is greater than or equal to 1/3rd their actual usage.
Overages & Billing
An overage occurs when the amount of protected space being used (whether on the primary or secondary appliance) is larger than the contracted protected space. This can happen when retention policies on the primary versus a secondary are different, keeping more jobs on the secondary (cloud) than on the primary. Customers will be required to either upgrade their subscription by increasing the amount of contracted protected space, or reduce the protected space being used.
Last revised April 13, 2020.
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