Release Notes

Cloud Backup
Disaster Recovery
Cloud Backup

Online Backup for Windows v7.3.3 (11/14/2018)

Remote backup policy: Bandwidth throttling and daily upload limiting.

Custom MSI building: Autologin for automatically created backup accounts.

Online Backup for Windows v7.3.1 (10/25/2018)

File upload speed was not shown in the backup progress window.

Online Backup for Windows v7.3.0 (10/11/2018)

Remote backup policy: Ability to scan personal files and folders of a user without providing the relevant Windows user credentials.

Remote backup policy: Option to include/exclude specific files and folders to/from scanning.

Remote backup policy: Option to include/exclude specific files and folders to/from the backup.

Support for Windows Server 2019.

Support for Microsoft SQL Server 2017.

Reduced memory consumption when backing up and recovering with the retention policy applied.

Reduced memory consumption and improved performance for the backup sets containing a lot of small files.

Performance when backing up large data sets locally.

Include folders section was shown, if Scan all folders has been selected.

Inacurate number of the processed files during recovery, if Recover all file versions was selected.

Occasional backup failure, if several locked files were uploaded in a large set.

Backup sets containing large files were occasionally uploaded in one thread.

Layout collapsed on 4K displays with 150% scaling.

Application update from the Dashboard led to the warning message from the Interactive Services Detection (if enabled).

Automatic IE proxy configuration was not applied.

Backup exchange failure due to PowerShell could not find the terminator.

Occasional failure when backing up huge files (Package size exceeded error).

Continuous failure when backing up the locked files despite proper VSS.

AccountCreatorRunner module execution failure on 32-bit operating systems.

Application crashed during the schedule setup (Cannot load Counter Name data because an invalid index exception).

Advanced Folder Backup failure (Nullable object must have a value) if Move Files to Cloud was selected.

Incorrect counters when recovering all file versions.

Scheduled time for the BareMetal Backup and the Advanced Folder Backup changed after modifying the backup settings.

Occasional backup failure (OutOfMemoryException error).

Remote backup policy: Long file paths resulted in the files being removed by the retention policy and then processed again during each next backup.

Occasional recovery failure (NullReferenceException error).

Online Backup for macOS v3.11.2 (10/9/2018)

Multi-Factor Authentication: Temporary authorization was expiring every day.

Online Backup for Windows v7.2.1 (8/20/2018)

After upgrading from v6.8 (or previous) to v7.2, users could not log in.

Online Backup for Windows v7.2.0 (6/13/2018)

Option to restore data to the original locations, i.e. before backup.

Added link to the backup history page in the main application window.

Added support for MS SQL Server backup in the cluster.

Automatic download of Microsoft .Net Framework during installation, if needed.

Huge backup sets: Reduced delay before a backup starts.

Huge backup sets: Increased speed of the files deleting via the recovery view.

Huge backup sets: Reduced delays when changing a backup set.

MS SQL Server and MS Exchange Server incremental/differential backups are optional.

BareMetal Backup: Boot failure after recovery of a Windows Server 2008 system with an EFI volume.

Recovery from a local backup: Inaccurate number and sizes of the recovered files in the progress window.

Increased speed of processing of a local backup.

Backup progress indicator showed twice larger size of a BareMetal, an MS SQL Server or an MS Exchange Server backup.

Added case insensitivity for the files with non-Latin characters in their names

Scheduled backup tasks ignored the daylight savings time changes.

Hourly scheduled File and Folder backup on a Windows 10 device restarted 10 seconds after the previous backup was completed.

Files with periods at the end of their filenames could not be backed up.

Failed MS Exchange Server backup led to the failure of the next backup.

Scheduled MS SQL Server incremental backup became full, if a File and Folder backup occurred between two MS SQL Server backup jobs.

Improved stability of the Advanced Folder Backup.

Online Backup for macOS v3.11.1 (3/23/2018)

Latest version of the application was crashing on macOS 10.10

Unable to calculate the size of a folder during adding to backup set if it contains any files that cannot be accessed.

Online Backup for macOS v3.11.0 (3/12/2018)

TLS 1.2 support.

Retention policy work is reflected on UI now.

Sometimes random files failed to back up (IndexOutOfRangeException error).

Online Backup for Windows v7.1.0 (1/23/2018)

Recovery speed.

Search performance.

Speed of getting the list of files for recovery.

Reduced CPU load during recovery.

Retention policy for deleted from the local PC files was not applied to the data on UNC shares.

Local backup: Could not protect locked files.

Local backup: False positive in case of lack of the space in target folder.

Local backup: Stability issue for backup to password protected network storage.

BareMetal backup: Guest account credentials were required if the target folder is not password protected network share.

BareMetal backup: Sometimes could not create bootable ISO/USB on Windows Server 2008.

Unneeded cache files were not removed in case of backup cancellation and after deletion of the files according to the retention policy.

Unhandled exception happened when starting application having it already running and minimized.

Sometimes MS SQL backup was failing with "Process cannot access the file" error message.

Backup of a file fails if it gets locked during the backup.

Advanced folder backup with replicate policy – old file versions were not purged if the whole drive is selected for the backup.

Sometimes using proxy settings could cause a stuck of the backup at uploading step.

Online Backup for macOS v3.10.0 (12/1/2017)

Ability to recover files as of a certain date.

Retention policy did not work on the network shares.

Retention policy did not work for UltraSafe accounts.

Nemedpipe files are excluded from the backup, backing up only real files now.

Online Backup for Windows v7.0.1 (11/15/2017)

Reduced backup duration. This prevents sending of excessive reporting information to the monitoring system.

Algorithm for interacting with a local database. Backups start faster.

Online Backup for Windows v7.0.0 (9/29/2017)

BareMetal backup: Option to skip upload to the cloud and store only locally.

BareMetal backup: Windows Server 2016 support.

BareMetal backup: Windows Server 2008 and 2008 R2 limited support (no UEFI systems supported).

Single application build for Home and Business users.

Security: Verify digital signature of update package before executing.

Recovery view: Search through locally backed up files.

Option to protect OST files which are skipped by default.

BareMetal backup: New Backup will not be created until previous one is fully uploaded to the cloud.

Now destination folder is used as a temporary folder during recovery.

Old Local Backup is removed.

BareMetal backup: Recovery failure for machine with dynamic system disk.

BareMetal backup: Upload issue when backing up from a network share.

MS SQL backup leaves temp files on the network share.

Backup failure when processing locked files with characters { or } in the filename.

Local backup was unable to process locked files.

Sometimes Backup Reports were not sent.

Inaccurate text align on signup page.

Application crashed after clicking the View/Restore button.

Inaccurate sorting by file names on network folders in backup wizard.

Inaccurate sorting by folder size on recovery view.

Messaging module did not work properly if application is installed in non-default folder.

Online Backup for macOS v3.9.0 (9/21/2017)

Multi-threaded upload.

Sometimes Backup Report was not sent.

Online Backup for Windows v6.9.0 (6/29/2017)

MS Windows Server 2016 support.

MS Windows 10 "Redstone" support.

MS Exchange 2016 support.

Rebuilt local backup: Support for USB & network storage.

Rebuilt local backup: Additional source for LB on recovery wizard.

Intellicache setting in the Caching options menu.

Option to recover all versions of files.

Auto-switch to replica storage during recovery if data is missing/damaged on the main storage (for accounts with enabled replication).

Filename-based Ransomware detection.

BareMetal backup: Backup progress bar.

BareMetal backup: Option to remove backup.

BareMetal backup: Option to create a bootable USB drive.

BareMetal backup: Option to configure backup on a PC client.

Retry logic for interaction with central management service.

All backup types resume in the event of a connection interruption to the backup server (customer connection or server issue).

BareMetal backup: Resume upload of previous BM backup before creating a new one.

Batch processing algorithm. Upload starts before calculating of all hash sums is finished.

UI errors after backup cancellation.

Temporary files were not removed.

Issue during backup of network share.

Messaging service started a new session for each terminal user.

Cannot create VSS copy error for locked files located at C:\Users\All Users\.

Application crashed at the backup set selection step.

Time option within the scheduler was not editable after installation of Windows 10 Creators update.

Online Backup for macOS v3.8.2 (6/1/2017)

Retention policy for deleted files.

Unable to create UltraSafe MAX account from within the application.

Unable to recover files with versions that have been backed up from PC.

Online Backup for Windows v6.8.2 (4/24/2017)

File and Folder backup: Folders are excluded forever from the file tree after manual de-selection.

Online Backup for Windows v6.8.1 (4/4/2017)

Application crashed on the second step of the backup wizard.

Text size scaled out in the backup wizard.

Online Backup for Windows v6.8.0 (3/21/2017)

BareMetal backup: Option to specify ADK location (if installed in non-default folder).

BareMetal backup: Change format of backup storage from PVHD to VMDK, more user friendly folder structure.

BareMetal backup: Retention policy based on the backup age.

BareMetal backup: Option to specify how often full and incremental backups are performed.

Updates: Install new version when clicking New version is available message.

Files backed up from a mapped drive and then deleted from the cloud were not backed up again.

Incorrect backup size calculation. Skipped and excluded files did not show in the tree view of files selected for backup.

Flickering when entering an email address for reports.

Backup progress typo will exclude files.. displayed for excluded folders.

Misplaced description for the Email address and End time boxes.

Artifacts in the search view of the recovery wizard.

Default value for the From filter in the recovery wizard was always 26.05.2016.

Adjusted search button height and layout in the recovery wizard.

Broken validation of the End at value on the last step of the recovery wizard.

Available languages dropdown list was too narrow and short.

Online Backup for macOS v3.6.1 (1/24/2017)

Unable to resolve the IP address.

Excessive logging. Turn off debug mode.

Online Backup for macOS v3.6.0 (1/18/2017)

Multi-factor authentication support.

64-bit version of the application.

UI changes in the Progress and Backup status dialogs.

Back up the files, which were deleted from the cloud using the Dashboard or agent on another device, again.

No usage quota check for scheduled backup.

Search issues on recovery page.

Schedule backup screen issues.

Upgrade issue on macOS 10.12.

Online Backup for Windows v6.7.2 (1/18/2017)

Crash after login if there was a broken task in the Windows Tasks Scheduler.

Online Backup for Windows v6.7.0 (1/11/2017)

Automatic configuration option.

Failover for OBRM (web calls during backup server interactions).

Restrictions for SOS Personal backup accounts: Disable Advanced folder, Exchange and SQL backup types.

Protected file type filters: Support for wildcards; Moved from the Advanced options menu to the Select files to protect step of the wizard.

Option to omit the account name when starting the backup using sosuploadagent.exe backupnow console command.

Send out notification email with a list of files for deletion by Advanced Folder retention policies.

Migrated from .Net FrameWork 4.0 to 4.5.

UI: Menu opening delay; restyled the Next and Back buttons.

Unable to select the TEMP folder for SQL backup.

Remove the Confirm password box if Backup even when Windows user is not logged on selected.

Path to files in the cloud differed from the path at a NAS device.

Backup failure with OutOfMemoryException for large backup sets.

Disaster Recovery

v6.16.2 (12/20/2018)

Files with Unicode symbols in their names were not available for Browse and Restore.

Occasional termination of the DDFS mount or repair process due to excessive memory consumption on the CFA.

Failure to boot a VM on the CFA if the Group Policy denied installation of any new drivers.

Failure to delete a job on the secondary CFA under the retention policy.

v6.16.1 (12/4/2018)

Disabled weak ciphers for SSH connection.

Events retrieval mechanism in Audit Log.

CFA security aspects (httpOnly cookies).

Replication could stop on the secondary CFA under certain conditions.

DR backup could fail due to inability to mount the backup destination.

Orchestration could not run under certain conditions.

DR LAN has not been activating the gateway, if DHCP was disabled.

Backup has been failing for Hyper-V guests with duplicate IDs, if Hyper-V replication was enabled.

Purge Remote Jobs option on the client Edit page to prevent accidental removal of the already replicated jobs.

v6.16 (10/18/2018)

Ability to wipe the backup data completely and securely, if the CFA is to be decommissioned.

Ability to check for and connect to the CFAs available on your local network.

Option to set the date until a backup job will stay pinned.

Option to set the DR schedule when creating a client. The Schedule column is now shown in Clients > Summary.

Local/cloud boot: custom QEMU commands, CPU model choosing, keyboard layout options.

RAID status is shown on the console screen.

Full VMware 6.7 support.

Browse and Restore: expanded the list of supported file systems, improved stability, show message if no browsable data.

Customization of the replication bandwidth limit.

Date Until Pinned for the previously pinned bakcup jobs was set to 10+ years from the present moment.

Ability to perform Linux DR backups without the root user credentials.

Support for local/cloud boot of the DR images / VM backups of the clients with disks with 32 sectors per track.

Disk order preservation during the local boot on the CFA or in the cloud.

Stability of the DR and Hyper-V backups.

Reduced storage space used to perform the DR backups.

Updated the Knowledge Base link in the CFA Management Console (Support > Documentation).

Improved wording of the requirements for performing the local boot on the vCFA.

In case of CFA shutdown, DDFS would not unmount at once, which required the hard reset.

Inability to bond network interfaces on some CFA models.

Incorrect CPU model identification during the local/cloud boot.

Occasional failures of DR backups.

Some jobs could not be deleted under the retention policy.

Jobs re-imported from the archive or pushed back from the secondary CFA were deleted at once under the retention policy.

VMs with dynamic disks could not boot under certain circumstances.

Occasional failures when backing up a turned off VMware VM.

Hyper-V backup could fail, if the Hyper-V guest migrated to another host.

Failure to restore a Hyper-V incremental backup with a newly added disk.

Progress of a VMware VM backup was not shown.

Editing a client on a secondary CFA is now disabled.

Failure to update the Agent installed on a client due to the improper service stop.

Though disabled, Boot Verification screenshots were shown in Clients > Summary.

Garbage Collection history did not show any data.

Hardware Monitoring section in the Management Console did not show the CPU and hard disk information on some CFA models.

Failure to generate the weekly CFA report.

Daily CFA report showed incorrect restore point date, if the last backup has failed.

Auto-archiving of differential and incremental backups on VMs.

v6.15.2 (10/12/2018)

Main DDFS processes use up to half of the available RAM.

Drag and drop did not work in Boot > Orchestration.

v6.15.1 (9/6/2018)

Boot verification occasionally blocked backups.

Lags when showing the VMware tab in the CFA Management Console.

Removed the duplicate Protected Bytes column in the list of clients.

CFA would not reconnect to ESX/vCenter after the disconnect.

Failed jobs were not deleted after the garbage collection.

v6.15 (8/13/2018)

Online DDFS Compact. Automatic background process that allows to free up space on the CFA storage by converting the conditional free space, that is the blocks reserved by DDFS, into the actual free space.

Ability to unlock a VMware VM migration option from the CFA Management Console.

Pin/Unpin job. Allows to prevent deletion of a backup job: accidentally by a user; under the retention policies; or if the respective client is deleted/unregistered, and the cloud failover appliance is configured to delete the orphaned jobs.

Audit Log: New event – Delete client.

5 seconds delay before local boot to enter the safe mode.

Firmware version is visible on the login screen of the CFA Management Console.

Logic of filtering by date in the CFA Management Console.

Performance of the replication jobs.

The second hard disk in a DR Image backup timed out during the restore.

VM images, which were uploaded to a VMware host as templates, were not protected by the system until powered on.

Incremental backups failed on a VMware VM with a newly added hard disk.

Hyper-V backup jobs hanged/froze when multiple jobs had been performed simultaneously.

Verification of a backup job appeared as failed until an automated task had ran after the job was completed.

Hyper-V backup jobs failed if the password had been modified.

32-bit and 64-bit Windows Agents would not run simultaneously.

v6.14.1 (7/20/2018)

Sometimes the CFA froze with Boot Verification turned on.

v6.14 (7/2/2018)

Boot verification. Allows to verify a DR Image or a VM backup by automatically booting the last successful backup on the CFA.

VMware VM selective disk backup. Allows to choose only those VM disks you want to back up, and thus decrease the protected space.

Mass update of the CFA. Gives more flexibility and reduce time for fleet management.

Audit Log. Provides information about the system events.

Multiple users on the CFA.

Rebuilt daily backup report. It includes now boot verification results, where it is supported. It gives more concise information to customers about their backup system daily overview.

Email notification on login. You can know straight away when somebody is logins into the CFA.

Option to require password for remote access to the CFA via the Dashboard.

Option to restrict access to the secondary CFA for Infrascale staff.

Support for the new CFA 550 model.

Performance of the VMware VM backup jobs (up to 5x faster).

Run multiple backup jobs for the same HyperV host simultaneously.

Protected space calculation for various file systems, software RAID, LVM, and Windows Dynamic Disks.

Automatic RAID configuration during initial provisioning of the CFA, no reboot.

Quick Start Wizard: no Certificate step; Time Zone/Date/Time steps combined.

Management Console: Revised columns on the Clients > Summary tab.

Management Console: the Clients > Summary tab shows the date of the last successful backup job for each client.

Custom SMTP port and encryption in email server settings.

Manual deletion of the jobs from the secondary CFA.

Default retention (3 months) for the new CFA.

Automatic deletion of the failed jobs after 7 days.

Dashboard: Shows number of jobs pending replication.

Job message logs show timestamp.

If two jobs of one type and level are performed for the client, prevent a new scheduled job of the same type and level from running.

Performance and reliability of the Microsoft Exchange backup and recovery.

Automatic archiving.

Jobs related to VMware VMs show a warning, if performed without the VMware Tools.

After the CFA was set up, firmware updates, if any, are downloaded automatically until successful.

Remote access and support tunnel stability.

Errors on the VMware side during the VMware VM backup and restore (by using dynamic buffer size).

Alphabetical sorting of devices in Orchestration.

v6.13.5 (4/25/2018)

Orchestration tab does not show clients with bootable jobs.

Support tunnel does not reconnect completely after the connection was interrupted.

v6.13.4 (3/30/2018)

Unable to select destination directory via the Browse Client dialog while the contained files being restored.

Failed to boot the machine with a specific MAC address.

v6.13.3 (3/21/2018)

MAC address can be in the Boot Settings.

Some file systems were not backed up on Linux VMs running in Hyper-V, but the jobs were shown as successful. These file systems will be backed up properly after the agent on the Hyper-V host and the CFA are updated.

Excessive RAID utilization during routine processing.

Always-on tunnels. Tunnels for all customers will no longer time out after 24 hours and are switched to faster network connection.

Dashboard. Multiple changes to make remote access to the CFA more reliable. Including both backend improvements and issues, which previously required cleanup of cookies in a user browser.

DR Image backup errors due to the invalid geometry of a hard disk.

Hyper-V restore jobs transferred the free space.

Deterministic use of the CFA MAC address for licensing and replication pairing. Previously, especially with the 950 model, this caused errors when configuring the replication.

Automatic archiving option.

Non-bootable, but browsable, Linux DR backups with LVM.

A new DR Image backup job started even if the previous had been performed.

CFA 1000 models showed the error telling that Catalogs were on the RAID.

v6.13.2 (1/25/2018)

JVM crash during frequent incremental VMware VM backup jobs.

Background cleanup of VMware VM snapshots left behind.

Replication of the jobs to be deleted remotely due to the retention policies.

Remote access became unavailable after interruption of the network connection between the CFA and the cloud infrastructure.

Inability to open more than 6 remote access windows from the Dashboard simultaneously.

Stalled information and Unknown status on the DR Sites & Appliances page in the Dashboard after interruption of the network connection between the CFA and the cloud infrastructure.

Hyper-V VM restore transfers only information inside the disk image, but not empty blocks.

Proper DR Image backup of partitions outside of the disk bounds (VimSDK error: bad parameters of function).

Primary CFA stopped working after some time if the secondary CFA had the incompatible firmware version.

Notification in the CFA UI regarding the Catalog volume not being on the SSD.

Always reconnect to VMware after reboot of the CFA.

Inability to browse and restore files from the vCFA.

Inability to perform boot of Windows clients with inconsistent NTFS.

v6.13.1 (11/9/2017)

After the firmware update, incremental DR Image backups failed until the full backup had been performed or the client configuration had been modified.

v6.13 (11/6/2017)

File & folder and DR Image backup of physical Windows 2016 clients.

Backup of Windows 2016 VMs deployed on VMware and Hyper-V without the agent.

Backup of VMs deployed on Hyper-V 2016.

Boot of Windows 2016.

vCFA deployment to Hyper-V 2016 (with nested boot support).

Backup of SQL Server 2016.

Backup of Microsoft Exchange 2016 (database).

vCFA deployment to Nutanix: support for vCFAs on VMware, Hyper-V and AHV; support for backup of VMware and Hyper-V VMs deployed on Nutanix without the agent.

SMB2+ support on the CFA.

DR Image restore: Compression and auto-resume during over the network.

DR Image restore: Supports the latest hardware drivers and boots on the UEFI systems.

DR Image restore: Supports Hyper-V Gen2 VMs.

Replication Summary emails.

Revised Support tab in the CFA Management Console.

Hyper-V VM backup: Ability to resume Hyper-V backup jobs after migration of VMs to another Hyper-V host.

VMware VM backup: Ability to back up very long chains of VM incrementals.

DR Image restore: Failure with the "No changes" message.

Hyper-V VM backup: Issue when the storage was added, but remained unavailable.

Hyper-V VM backup: paragonMetadata error during the file restore from a folder.

Hyper-V VM backup: Two VMs with the same name and ID caused automatic registration every few seconds.

Hyper-V VM backup: File restore from a VM failed with Error in SetFileTime.

VMware VM backup: Users were not informed about the failure to create snapshots.

VMware VM backup: When restored from a VM, certain file types caused the process to freeze.

VMware VM backup: Auto-release VM migration locked after the backup.


v7.3.0.4724 (7/3/2018)

Cloud Application Backup: ConnectWise billing for Microsoft Office 365 Exchange.

v7.3.0.4723 (7/3/2018)

Performance of total license calculation.

Some users were not able to sign in to their backup accounts in Dashboard.

v7.3.0.4714 (6/27/2018)

DR Sites & Appliances: Editable column – Purchased Protected GB, which shows the overall purchased protected space in gigabytes; Protected Primary and Protected Secondary columns now show the relevant percent of space based on data, specified in the Purchased Protected GB column.

v7.3.0.4702 (6/20/2018)

Minor UI flaws in the Advanced Folder Backup settings.

v7.3.0.4701 (6/19/2018)

ConnectWise Ticketing: Occasional tickets, previously created with empty Summary and Notes, are generated properly now.

v7.3.0.4615 (6/6/2018)

Autotask Ticketing: Unable to save ticketing settings without configuration items matching condition.

v7.3.0.4613 (6/4/2018)

DR Sites & Appliances: Manage button has been hidden for inactive appliances.

v7.3.0.4611 (6/4/2018)

Minor UI issue. Sometimes scroll bar appeared when it is not needed.

v7.3.0.4607 (6/1/2018)

Autotask Ticketing: Ticket auto-close – added ability to select which Closed ticket gets set to through the integration if initial backup issue is resolved.

Web API: Implemented Cloud Application Backup provisioning method.

v7.3.0.4603 (5/31/2018)

UI improvements: Manage button replaced with the gear button.

v7.3.0.4602 (5/30/2018)

ConnectWise Billing: Removed invalid link to Edit Partner page.

v7.3.0.4601 (5/30/2018)

Export to Excel on ConnectWise Billing and Cloud Application Backup pages. Exported information was incomplete.

v7.3.0.4593 (5/23/2018)

ConnectWise integration: Some error messages were ambiguous.

v7.3.0.4591 (5/23/2018)

Remote Backup Policy: Just scan user personal folders option now requires Windows user credentials.

DR Sites & Appliances: Layout was inaccurate on a low-resolution display.

v7.3.0.4585 (5/21/2018)

ConnectWise Billing: Added Shadow Protect support.

v7.3.0.4578 (5/16/2018)

Devices page: Sorting was not working for a large number of devices (3000+).

v7.3.0.4557 (5/9/2018)

Monitoring page: Indicator value was not reset after the page refresh.

v7.3.0.4556 (5/3/2018)

ConnectWise Billing: Loader on the Connectwise company mapping dialog.

v7.2.0.4535 (4/24/2018)

Role Based Access Control: Removed Manage Application Users permission.

v7.2.0.4531 (4/20/2018)

Contact Us URL field validator: Extended the list of the allowed lop-level domains with .tech.

v7.2.0.4526 (4/18/2018)

Manage > Appliances renamed as Manage > DR Sites & Appliances.

ConnectWise Billing: Improved configuration flow.

v7.2.0.4504 (4/12/2018)

New Signup New Partner email template.

v7.2.0.4496 (4/10/2018)

Monitoring page: Default Error and Warning filter indicator.

v7.2.0.4467 (3/27/2018)

Help and Support menu: Links are put in order including updating Getting Started Video.

v7.2.0.4459 (3/22/2018)

ConnectWise Ticketing: If a ticket is closed manually, but the issue is recurring, then a new ticket will be created instead of updating the closed one.

v7.2.0.4455 (3/22/2018)

Download section: Added links to vCFAs for VMware and Hyper-V.

v7.2.0.4454 (3/22/2018)

Appliances page: Added number of events into the Status column; the Cloud Region column reflects geographical location of the data center; Last check-in time is shown for the offline appliances.

v7.2.0.4451 (3/21/2018)

UI improvements: The loader of the same type implemented on all pages; new style for the backup status icons on the Monitoring page.

v7.2.0.4421 (3/7/2018)

Monitoring page: Both Previous and In progress backup statuses are shown now. In progress backup is represented by the animation in the right upper corner of the grid cell. Animation color shows if there are any issues or warnings. Last Successful Backup column now reflects the date, on which the account had his data protected.

v7.2.0.4405 (3/1/2018)

Reporting: Ability to customize execution time for the daily monitoring digest email report.

v7.2.0.4375 (2/15/2018)

Rebranding: Ability for distributors to disable rebranding for some of their partners.

v7.2.0.4370 (2/14/2018)

ConnectWise Ticketing: Ability to manage type, subtype, and item of a ticket.

v7.2.0.4363 (2/12/2018)

ConnectWise Ticketing: Customization of the Summary description field format.

v7.2.0.4351 (2/5/2018)

Use partner's locale as default for backup accounts, created from the parnter Dashboard.

v7.2.0.4351 (2/5/2018)

Appliances page: New style of the Allocated and Used columns.

Occasional inaccurate number of alerts.

Appliances of the cancelled companies were shown.

v7.2.0.4348 (2/5/2018)

Web API: Extended the getEntityHierarchy method to return Connectwise ID field.

v7.2.0.4342 (1/31/2018)

ConnectWise Ticketing: Ticket priority management.

v7.2.0.4339 (1/30/2018)

Filter for the Show/Hide column on pages: Partners, Companies, Backup Accounts, Backup Policies, Appliances, Cloud Application Backup, Licenses, Endpoints Monitoring, Backup History, Create Custom MSI, Dashboard Accounts, Email Templates, Connectwise Ticketing.

v7.2.0.4334 (1/29/2018)

ConnectWise Ticketing: Push of Account is near quota and Account is over quota monitoring events as ServiceDesk tickets.

v7.2.0.4330 (1/25/2018)

Autotask Ticketing.

v7.2.0.4320 (1/19/2018)

Companies page: Hierarchy support – distributors can see sub-companies of the child partners.

v7.2.0.4314 (1/17/2018)

ConnectWise Ticketing: Ability to select which Closed tickets get set to through the integration if the initial backup issue is resolved.

v7.2.0.4312 (1/16/2018)

ConnectWise Ticketing: Ability to test integration by manually pushing the existing monitoring events to ConnectWise as tickets.

v7.2.0.4308 (1/11/2018)

Email templates: Added company size placeholder.

v7.2.0.4299 (1/9/2018)

Some users were unable to delete their folders from the cloud.

v7.2.0.4302 (1/9/2018)

Appliances page: Filtering did not work.

v7.2.0.4301 (1/8/2018)

Search through the backed up files did not work as expected, if user previously searched on an incomplete file path.

v7.2.0.4296 (1/4/2018)

Cloud Application Backup can be turned on/off on the company level.