Release Notes

Cloud Backup
Disaster Recovery
Cloud Backup

Online Backup for Windows v7.3.3 (11/14/2018)

Remote backup policy: Bandwidth throttling and daily upload limiting.

Custom MSI building: Autologin for automatically created backup accounts.

Online Backup for Windows v7.3.1 (10/25/2018)

File upload speed was not shown in the backup progress window.

Online Backup for Windows v7.3.0 (10/11/2018)

Remote backup policy: Ability to scan personal files and folders of a user without providing the relevant Windows user credentials.

Remote backup policy: Option to include/exclude specific files and folders to/from scanning.

Remote backup policy: Option to include/exclude specific files and folders to/from the backup.

Support for Windows Server 2019.

Support for Microsoft SQL Server 2017.

Reduced memory consumption when backing up and recovering with the retention policy applied.

Reduced memory consumption and improved performance for the backup sets containing a lot of small files.

Performance when backing up large data sets locally.

Include folders section was shown, if Scan all folders has been selected.

Inacurate number of the processed files during recovery, if Recover all file versions was selected.

Occasional backup failure, if several locked files were uploaded in a large set.

Backup sets containing large files were occasionally uploaded in one thread.

Layout collapsed on 4K displays with 150% scaling.

Application update from the Dashboard led to the warning message from the Interactive Services Detection (if enabled).

Automatic IE proxy configuration was not applied.

Backup exchange failure due to PowerShell could not find the terminator.

Occasional failure when backing up huge files (Package size exceeded error).

Continuous failure when backing up the locked files despite proper VSS.

AccountCreatorRunner module execution failure on 32-bit operating systems.

Application crashed during the schedule setup (Cannot load Counter Name data because an invalid index exception).

Advanced Folder Backup failure (Nullable object must have a value) if Move Files to Cloud was selected.

Incorrect counters when recovering all file versions.

Scheduled time for the BareMetal Backup and the Advanced Folder Backup changed after modifying the backup settings.

Occasional backup failure (OutOfMemoryException error).

Remote backup policy: Long file paths resulted in the files being removed by the retention policy and then processed again during each next backup.

Occasional recovery failure (NullReferenceException error).

Online Backup for macOS v3.11.2 (10/9/2018)

Multi-Factor Authentication: Temporary authorization was expiring every day.

Online Backup for Windows v7.2.1 (8/20/2018)

After upgrading from v6.8 (or previous) to v7.2, users could not log in.

Online Backup for Windows v7.2.0 (6/13/2018)

Option to restore data to the original locations, i.e. before backup.

Added link to the backup history page in the main application window.

Added support for MS SQL Server backup in the cluster.

Automatic download of Microsoft .Net Framework during installation, if needed.

Huge backup sets: Reduced delay before a backup starts.

Huge backup sets: Increased speed of the files deleting via the recovery view.

Huge backup sets: Reduced delays when changing a backup set.

MS SQL Server and MS Exchange Server incremental/differential backups are optional.

BareMetal Backup: Boot failure after recovery of a Windows Server 2008 system with an EFI volume.

Recovery from a local backup: Inaccurate number and sizes of the recovered files in the progress window.

Increased speed of processing of a local backup.

Backup progress indicator showed twice larger size of a BareMetal, an MS SQL Server or an MS Exchange Server backup.

Added case insensitivity for the files with non-Latin characters in their names

Scheduled backup tasks ignored the daylight savings time changes.

Hourly scheduled File and Folder backup on a Windows 10 device restarted 10 seconds after the previous backup was completed.

Files with periods at the end of their filenames could not be backed up.

Failed MS Exchange Server backup led to the failure of the next backup.

Scheduled MS SQL Server incremental backup became full, if a File and Folder backup occurred between two MS SQL Server backup jobs.

Improved stability of the Advanced Folder Backup.

Online Backup for macOS v3.11.1 (3/23/2018)

Latest version of the application was crashing on macOS 10.10

Unable to calculate the size of a folder during adding to backup set if it contains any files that cannot be accessed.

Online Backup for macOS v3.11.0 (3/12/2018)

TLS 1.2 support.

Retention policy work is reflected on UI now.

Sometimes random files failed to back up (IndexOutOfRangeException error).

Online Backup for Windows v7.1.0 (1/23/2018)

Recovery speed.

Search performance.

Speed of getting the list of files for recovery.

Reduced CPU load during recovery.

Retention policy for deleted from the local PC files was not applied to the data on UNC shares.

Local backup: Could not protect locked files.

Local backup: False positive in case of lack of the space in target folder.

Local backup: Stability issue for backup to password protected network storage.

BareMetal backup: Guest account credentials were required if the target folder is not password protected network share.

BareMetal backup: Sometimes could not create bootable ISO/USB on Windows Server 2008.

Unneeded cache files were not removed in case of backup cancellation and after deletion of the files according to the retention policy.

Unhandled exception happened when starting application having it already running and minimized.

Sometimes MS SQL backup was failing with "Process cannot access the file" error message.

Backup of a file fails if it gets locked during the backup.

Advanced folder backup with replicate policy – old file versions were not purged if the whole drive is selected for the backup.

Sometimes using proxy settings could cause a stuck of the backup at uploading step.

Online Backup for macOS v3.10.0 (12/1/2017)

Ability to recover files as of a certain date.

Retention policy did not work on the network shares.

Retention policy did not work for UltraSafe accounts.

Nemedpipe files are excluded from the backup, backing up only real files now.

Online Backup for Windows v7.0.1 (11/15/2017)

Reduced backup duration. This prevents sending of excessive reporting information to the monitoring system.

Algorithm for interacting with a local database. Backups start faster.

Online Backup for Windows v7.0.0 (9/29/2017)

BareMetal backup: Option to skip upload to the cloud and store only locally.

BareMetal backup: Windows Server 2016 support.

BareMetal backup: Windows Server 2008 and 2008 R2 limited support (no UEFI systems supported).

Single application build for Home and Business users.

Security: Verify digital signature of update package before executing.

Recovery view: Search through locally backed up files.

Option to protect OST files which are skipped by default.

BareMetal backup: New Backup will not be created until previous one is fully uploaded to the cloud.

Now destination folder is used as a temporary folder during recovery.

Old Local Backup is removed.

BareMetal backup: Recovery failure for machine with dynamic system disk.

BareMetal backup: Upload issue when backing up from a network share.

MS SQL backup leaves temp files on the network share.

Backup failure when processing locked files with characters { or } in the filename.

Local backup was unable to process locked files.

Sometimes Backup Reports were not sent.

Inaccurate text align on signup page.

Application crashed after clicking the View/Restore button.

Inaccurate sorting by file names on network folders in backup wizard.

Inaccurate sorting by folder size on recovery view.

Messaging module did not work properly if application is installed in non-default folder.

Online Backup for macOS v3.9.0 (9/21/2017)

Multi-threaded upload.

Sometimes Backup Report was not sent.

Online Backup for Windows v6.9.0 (6/29/2017)

MS Windows Server 2016 support.

MS Windows 10 "Redstone" support.

MS Exchange 2016 support.

Rebuilt local backup: Support for USB & network storage.

Rebuilt local backup: Additional source for LB on recovery wizard.

Intellicache setting in the Caching options menu.

Option to recover all versions of files.

Auto-switch to replica storage during recovery if data is missing/damaged on the main storage (for accounts with enabled replication).

Filename-based Ransomware detection.

BareMetal backup: Backup progress bar.

BareMetal backup: Option to remove backup.

BareMetal backup: Option to create a bootable USB drive.

BareMetal backup: Option to configure backup on a PC client.

Retry logic for interaction with central management service.

All backup types resume in the event of a connection interruption to the backup server (customer connection or server issue).

BareMetal backup: Resume upload of previous BM backup before creating a new one.

Batch processing algorithm. Upload starts before calculating of all hash sums is finished.

UI errors after backup cancellation.

Temporary files were not removed.

Issue during backup of network share.

Messaging service started a new session for each terminal user.

Cannot create VSS copy error for locked files located at C:\Users\All Users\.

Application crashed at the backup set selection step.

Time option within the scheduler was not editable after installation of Windows 10 Creators update.

Online Backup for macOS v3.8.2 (6/1/2017)

Retention policy for deleted files.

Unable to create UltraSafe MAX account from within the application.

Unable to recover files with versions that have been backed up from PC.

Online Backup for Windows v6.8.2 (4/24/2017)

File and Folder backup: Folders are excluded forever from the file tree after manual de-selection.

Online Backup for Windows v6.8.1 (4/4/2017)

Application crashed on the second step of the backup wizard.

Text size scaled out in the backup wizard.

Online Backup for Windows v6.8.0 (3/21/2017)

BareMetal backup: Option to specify ADK location (if installed in non-default folder).

BareMetal backup: Change format of backup storage from PVHD to VMDK, more user friendly folder structure.

BareMetal backup: Retention policy based on the backup age.

BareMetal backup: Option to specify how often full and incremental backups are performed.

Updates: Install new version when clicking New version is available message.

Files backed up from a mapped drive and then deleted from the cloud were not backed up again.

Incorrect backup size calculation. Skipped and excluded files did not show in the tree view of files selected for backup.

Flickering when entering an email address for reports.

Backup progress typo will exclude files.. displayed for excluded folders.

Misplaced description for the Email address and End time boxes.

Artifacts in the search view of the recovery wizard.

Default value for the From filter in the recovery wizard was always 26.05.2016.

Adjusted search button height and layout in the recovery wizard.

Broken validation of the End at value on the last step of the recovery wizard.

Available languages dropdown list was too narrow and short.

Online Backup for macOS v3.6.1 (1/24/2017)

Unable to resolve the IP address.

Excessive logging. Turn off debug mode.

Online Backup for macOS v3.6.0 (1/18/2017)

Multi-factor authentication support.

64-bit version of the application.

UI changes in the Progress and Backup status dialogs.

Back up the files, which were deleted from the cloud using the Dashboard or agent on another device, again.

No usage quota check for scheduled backup.

Search issues on recovery page.

Schedule backup screen issues.

Upgrade issue on macOS 10.12.

Online Backup for Windows v6.7.2 (1/18/2017)

Crash after login if there was a broken task in the Windows Tasks Scheduler.

Online Backup for Windows v6.7.0 (1/11/2017)

Automatic configuration option.

Failover for OBRM (web calls during backup server interactions).

Restrictions for SOS Personal backup accounts: Disable Advanced folder, Exchange and SQL backup types.

Protected file type filters: Support for wildcards; Moved from the Advanced options menu to the Select files to protect step of the wizard.

Option to omit the account name when starting the backup using sosuploadagent.exe backupnow console command.

Send out notification email with a list of files for deletion by Advanced Folder retention policies.

Migrated from .Net FrameWork 4.0 to 4.5.

UI: Menu opening delay; restyled the Next and Back buttons.

Unable to select the TEMP folder for SQL backup.

Remove the Confirm password box if Backup even when Windows user is not logged on selected.

Path to files in the cloud differed from the path at a NAS device.

Backup failure with OutOfMemoryException for large backup sets.

Disaster Recovery

v6.17 (2/25/2019)

Ability to browse and restore files from the jobs to the shared storage on the CFA (Appliance Network Share)

Ability to push connectivity settings from the CFA to the Backup Agent installed on the client

Ability to start/stop the file shredder and check its status

Devices page now shows IP address of IPMI, if connected

Linux DR: Ability to specify the port number to be used for backup on the client

New backup retention settings for virtual clients (VMware and Hyper-V)

Option to disable HTTP access to the CFA (HTTPS-only)

RAID bar in the CFA Management Console now shows Protected Space

SNMP counters for DDFS show available/used/free space

Backup Agent: Ability to pair with from the CFA. UI overhaul

Boot Verification now runs once per day

Display of information about free space on the RAID bar in the CFA Management Console

Incremental DR Image and VM backups do not rely now on the existing full backups. They can be performed regardless of the level of the latest backup

Incremental VMware VM backups do not rely now on the full chain of backups since the latest full backup

Process of establishing the support tunnel in DR Image restore

Process of selecting datastores when restoring a VMware VM backup to a new VM

Replication now continues even if space on the primary CFA is critically low

Restore via the Backup Agent uses less temporary space on the client. Increased speed of restore

Reworked mechanism of storing information about VMware VM jobs allows to perform more frequent incremental backups with more time between full backups

Texts and wording in the CFA Management Console UI

Units for showing storage/amount of data in the CFA Management Console are now using 1024 base, and consistent with the relevant Dashboard units

After CFA reboot, the support tunnel was shown as stopped while connection has been restored

Alleviated the possibility to accidentally overwrite configuration of the primary CFA by configuration from the secondary CFA when setting up replication

Backup Agent: Login failure when querying for SQL databases

Backup progress could be occasionally shown on the secondary CFA

CFA could not send data to the Devices page

CFA could stop responding during firmware update

CFA could stop responding when pushing the Backup Agent to a client with insufficient user rights

CFA could stop responding when sending data to the Dashboard

CFA could stop responding when starting a Hyper-V VM backup during the Backup Agent automatic update

Dashboard showed alerts on automatically canceled jobs

DDFS errors during truncate operations

DR LAN had no outbound access if DHCP has been disabled

Failure to start restoring files from an orphaned backup job

Inaccurate RAID usage in the Dashboard

Incremental selective VMware VM backup forced full backup after the CFA reboot

Linux DR backup failed if SSH login banner existed on the client

Linux DR backup ocassionally skipped partition

Occasional failure to send the daily CFA report via Microsoft Exchange Server

Occasional stacking of the restore jobs in the 'pending deletion' state on the CFAs with replication enabled

Some filters in the jobs views were case-sensitive

Unquoted path vulnerability in Windows Registry after the Backup Agent update

Ability to dehydrate VMware jobs for archiving purposes

Ability to manually create differential VMware VM backup

Default settings for clients on the secondary CFAs

NAS settings from the CFA Management Console (System > Tools)

Support > Portal tab in the Management Console of the unbranded CFAs

v6.16.2 (12/20/2018)

Files with Unicode symbols in their names were not available for Browse and Restore

Occasional termination of the DDFS mount or repair process due to excessive memory consumption on the CFA

Failure to boot a VM on the CFA if the Group Policy denied installation of any new drivers

Failure to delete a job on the secondary CFA under the retention policy

v6.16.1 (12/4/2018)

Disabled weak ciphers for SSH connection

Events retrieval mechanism in Audit Log

CFA security aspects (httpOnly cookies)

Replication could stop on the secondary CFA under certain conditions

DR backup could fail due to inability to mount the backup destination

Orchestration could not run under certain conditions

DR LAN has not been activating the gateway, if DHCP was disabled

Backup has been failing for Hyper-V guests with duplicate IDs, if Hyper-V replication was enabled

Purge Remote Jobs option on the client Edit page to prevent accidental removal of the already replicated jobs

v6.16 (10/18/2018)

Ability to wipe the backup data completely and securely, if the CFA is to be decommissioned

Ability to check for and connect to the CFAs available on your local network

Option to set the date until a backup job will stay pinned

Option to set the DR schedule when creating a client. The Schedule column is now shown in Clients > Summary

Local/cloud boot: custom QEMU commands, CPU model choosing, keyboard layout options

RAID status is shown on the console screen

Full VMware 6.7 support

Browse and Restore: expanded the list of supported file systems, improved stability, show message if no browsable data

Customization of the replication bandwidth limit

Date Until Pinned for the previously pinned bakcup jobs was set to 10+ years from the present moment

Ability to perform Linux DR backups without the root user credentials

Support for local/cloud boot of the DR images / VM backups of the clients with disks with 32 sectors per track

Disk order preservation during the local boot on the CFA or in the cloud

Stability of the DR Image and Hyper-V backups

Reduced storage space used to perform the DR backups

Updated the Knowledge Base link in the CFA Management Console (Support > Documentation)

Improved wording of the requirements for performing the local boot on the vCFA

In case of CFA shutdown, DDFS would not unmount at once, which required the hard reset

Inability to bond network interfaces on some CFA models

Incorrect CPU model identification during the local/cloud boot

Occasional failures of DR backups

Some jobs could not be deleted under the retention policy

Jobs re-imported from the archive or pushed back from the secondary CFA were deleted at once under the retention policy

VMs with dynamic disks could not boot under certain circumstances

Occasional failures when backing up a turned off VMware VM

Hyper-V backup could fail, if the Hyper-V guest migrated to another host

Failure to restore a Hyper-V incremental backup with a newly added disk

Progress of a VMware VM backup was not shown

Editing a client on a secondary CFA is now disabled

Failure to update the Agent installed on a client due to the improper service stop

Though disabled, Boot Verification screenshots were shown in Clients > Summary

Garbage Collection history did not show any data

Hardware Monitoring section in the Management Console did not show the CPU and hard disk information on some CFA models

Failure to generate the weekly CFA report

Daily CFA report showed incorrect restore point date, if the last backup has failed

Auto-archiving of differential and incremental backups on VMs

v6.15.2 (10/12/2018)

Main DDFS processes use up to half of the available RAM

Drag and drop did not work in Boot > Orchestration


v7.3.0.4724 (7/3/2018)

Cloud Application Backup: ConnectWise billing for Microsoft Office 365 Exchange.

v7.3.0.4723 (7/3/2018)

Performance of total license calculation.

Some users were not able to sign in to their backup accounts in Dashboard.

v7.3.0.4714 (6/27/2018)

DR Sites & Appliances: Editable column – Purchased Protected GB, which shows the overall purchased protected space in gigabytes; Protected Primary and Protected Secondary columns now show the relevant percent of space based on data, specified in the Purchased Protected GB column.

v7.3.0.4702 (6/20/2018)

Minor UI flaws in the Advanced Folder Backup settings.

v7.3.0.4701 (6/19/2018)

ConnectWise Ticketing: Occasional tickets, previously created with empty Summary and Notes, are generated properly now.

v7.3.0.4615 (6/6/2018)

Autotask Ticketing: Unable to save ticketing settings without configuration items matching condition.

v7.3.0.4613 (6/4/2018)

DR Sites & Appliances: Manage button has been hidden for inactive appliances.

v7.3.0.4611 (6/4/2018)

Minor UI issue. Sometimes scroll bar appeared when it is not needed.

v7.3.0.4607 (6/1/2018)

Autotask Ticketing: Ticket auto-close – added ability to select which Closed ticket gets set to through the integration if initial backup issue is resolved.

Web API: Implemented Cloud Application Backup provisioning method.

v7.3.0.4603 (5/31/2018)

UI improvements: Manage button replaced with the gear button.

v7.3.0.4602 (5/30/2018)

ConnectWise Billing: Removed invalid link to Edit Partner page.

v7.3.0.4601 (5/30/2018)

Export to Excel on ConnectWise Billing and Cloud Application Backup pages. Exported information was incomplete.

v7.3.0.4593 (5/23/2018)

ConnectWise integration: Some error messages were ambiguous.

v7.3.0.4591 (5/23/2018)

Remote Backup Policy: Just scan user personal folders option now requires Windows user credentials.

DR Sites & Appliances: Layout was inaccurate on a low-resolution display.

v7.3.0.4585 (5/21/2018)

ConnectWise Billing: Added Shadow Protect support.

v7.3.0.4578 (5/16/2018)

Devices page: Sorting was not working for a large number of devices (3000+).

v7.3.0.4557 (5/9/2018)

Monitoring page: Indicator value was not reset after the page refresh.

v7.3.0.4556 (5/3/2018)

ConnectWise Billing: Loader on the Connectwise company mapping dialog.

v7.2.0.4535 (4/24/2018)

Role Based Access Control: Removed Manage Application Users permission.

v7.2.0.4531 (4/20/2018)

Contact Us URL field validator: Extended the list of the allowed lop-level domains with .tech.

v7.2.0.4526 (4/18/2018)

Manage > Appliances renamed as Manage > DR Sites & Appliances.

ConnectWise Billing: Improved configuration flow.

v7.2.0.4504 (4/12/2018)

New Signup New Partner email template.

v7.2.0.4496 (4/10/2018)

Monitoring page: Default Error and Warning filter indicator.

v7.2.0.4467 (3/27/2018)

Help and Support menu: Links are put in order including updating Getting Started Video.

v7.2.0.4459 (3/22/2018)

ConnectWise Ticketing: If a ticket is closed manually, but the issue is recurring, then a new ticket will be created instead of updating the closed one.

v7.2.0.4455 (3/22/2018)

Download section: Added links to vCFAs for VMware and Hyper-V.

v7.2.0.4454 (3/22/2018)

Appliances page: Added number of events into the Status column; the Cloud Region column reflects geographical location of the data center; Last check-in time is shown for the offline appliances.

v7.2.0.4451 (3/21/2018)

UI improvements: The loader of the same type implemented on all pages; new style for the backup status icons on the Monitoring page.

v7.2.0.4421 (3/7/2018)

Monitoring page: Both Previous and In progress backup statuses are shown now. In progress backup is represented by the animation in the right upper corner of the grid cell. Animation color shows if there are any issues or warnings. Last Successful Backup column now reflects the date, on which the account had his data protected.

v7.2.0.4405 (3/1/2018)

Reporting: Ability to customize execution time for the daily monitoring digest email report.

v7.2.0.4375 (2/15/2018)

Rebranding: Ability for distributors to disable rebranding for some of their partners.

v7.2.0.4370 (2/14/2018)

ConnectWise Ticketing: Ability to manage type, subtype, and item of a ticket.

v7.2.0.4363 (2/12/2018)

ConnectWise Ticketing: Customization of the Summary description field format.

v7.2.0.4351 (2/5/2018)

Use partner's locale as default for backup accounts, created from the parnter Dashboard.

v7.2.0.4351 (2/5/2018)

Appliances page: New style of the Allocated and Used columns.

Occasional inaccurate number of alerts.

Appliances of the cancelled companies were shown.

v7.2.0.4348 (2/5/2018)

Web API: Extended the getEntityHierarchy method to return Connectwise ID field.

v7.2.0.4342 (1/31/2018)

ConnectWise Ticketing: Ticket priority management.

v7.2.0.4339 (1/30/2018)

Filter for the Show/Hide column on pages: Partners, Companies, Backup Accounts, Backup Policies, Appliances, Cloud Application Backup, Licenses, Endpoints Monitoring, Backup History, Create Custom MSI, Dashboard Accounts, Email Templates, Connectwise Ticketing.

v7.2.0.4334 (1/29/2018)

ConnectWise Ticketing: Push of Account is near quota and Account is over quota monitoring events as ServiceDesk tickets.

v7.2.0.4330 (1/25/2018)

Autotask Ticketing.

v7.2.0.4320 (1/19/2018)

Companies page: Hierarchy support – distributors can see sub-companies of the child partners.

v7.2.0.4314 (1/17/2018)

ConnectWise Ticketing: Ability to select which Closed tickets get set to through the integration if the initial backup issue is resolved.

v7.2.0.4312 (1/16/2018)

ConnectWise Ticketing: Ability to test integration by manually pushing the existing monitoring events to ConnectWise as tickets.

v7.2.0.4308 (1/11/2018)

Email templates: Added company size placeholder.

v7.2.0.4299 (1/9/2018)

Some users were unable to delete their folders from the cloud.

v7.2.0.4302 (1/9/2018)

Appliances page: Filtering did not work.

v7.2.0.4301 (1/8/2018)

Search through the backed up files did not work as expected, if user previously searched on an incomplete file path.

v7.2.0.4296 (1/4/2018)

Cloud Application Backup can be turned on/off on the company level.