February 05, 2026 — Infrascale today announced that Abdul Muneer, Head of Customer Support, has won the Gold Stevie® Award for Customer Service Leader of the Year as part of the 20th Annual Stevie® Awards for Sales & Customer Service.
The Customer Service Leader of the Year award is a single-recipient honor spanning all industries and company sizes. Abdul was selected from a highly competitive field that included leaders from organizations such as Boston Globe Media, UnitedHealthcare, SAP, and Turo, underscoring the scope and significance of the recognition.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,100 nominations from organizations across 41 countries and territories were considered in this year’s competition, with winners determined by the average scores of 150 industry professionals worldwide serving on specialized judging committees. Details about the Stevie Awards for Sales & Customer Service and the list of winners in all categories are available at: https://sales.stevieawards.com/Awards/SASCS-Winners/customer-service-contact-center-individual-category-winners/
Judges recognized Abdul’s leadership for delivering sustained, measurable outcomes while building a highly engaged, customer-centric support organization operating in time-sensitive, mission-critical environments.
Judges’ Comments
The judges cited several standout achievements:
“Your under-72-hour resolution rate consistently remained above 94%, demonstrating true leadership performance.”
“You validated these results with outstanding customer shout-outs… impressed by your eNPS scores… remarkable employee engagement, innovation, and team culture.”
“The introduction of the 4-4-1 model improved NPS from –38 to +78.”
While the Gold Stevie® Award honors Abdul individually, it reflects the standards, execution discipline, and culture built across Infrascale’s Customer Support organization.
CEO Perspective
“We do not sell ‘support.’ We protect businesses. We protect reputations. We protect livelihoods. When a partner calls us mid-incident, they are not asking for a ticket update. They are asking us to help keep their customer running and we stand behind them, around the clock.” says Infrascale’s CEO, Rob Peterson.
About Infrascale
Founded in 2011, Infrascale provides cloud-based backup and disaster recovery solutions designed for MSPs and IT teams that require simplicity, reliability, and real recovery outcomes. With a cloud-first architecture and a strong focus on customer support, Infrascale helps organizations protect critical data, minimize downtime, and recover quickly when disruptions occur. Learn more at www.infrascale.com.