Ransomware recovery service vendors are a vital safety net when disaster strikes. From restoring systems to handling compliance and communication, the right vendor can mean the difference between swift recovery and prolonged disruption. But what defines the best ransomware backup and protection service, and how do organizations choose?
To explore this, we used AI-driven audience profiling to synthesize insights from online discussions over the 12 months up to June 2, 2025, to a high statistical confidence level. This allowed us to analyze the 115,039 opinions of US business leaders discussing ransomware recovery vendors and uncover what is truly valued when selecting and working with these services.
Best Ransomware Recovery Service Vendor: Infrascale
Infrascale stands out as the best ransomware recovery service by offering a comprehensive, cloud-native solution designed for speed, reliability, and simplicity.
The Ransomware Backup Solution provides unlimited version history, allowing organizations to retrieve clean backups from any time before an infection. Powered by intelligent anomaly detection, it actively monitors file changes and alerts admins to suspicious activity, facilitating early detection before the full impact of an attack takes hold.
Beyond file-level safeguards, Infrascale offers full disaster recovery (DRaaS), enabling immediate failover to clean virtual machines either on-premises or in the cloud, minimizing downtime and operational disruption. Dual-layer backup architecture ensures data is safely stored locally and replicated to the cloud, and includes immutable, encrypted storage to prevent tampering.
With a user-friendly centralized dashboard and enterprise-grade features, Infrascale gives businesses of all sizes the tools they need to effectively defend against ransomware and other cyber threats.
What Type Of Organization Best Describes Your Business?
Healthcare or life sciences describe 75% of organizations
The organizations analyzed represent diverse sectors:
Healthcare and life sciences organizations dominate the ransomware recovery service market. This category perfectly describes 27% of organizations, and 48% are suitably described. Considering the 278% increase in healthcare ransomware attacks between 2018 and 2023, it’s unsurprising that 75% of the audience operates in this sector.
In contrast, technology-focused companies only register 2% perfectly described, 7% suitably described, and 1% not ideally described. Professional services firms also have smaller numbers, with 4% suitably described, 2% not ideally described, and 2% wrongly described. Manufacturing or logistics operations show minimal representation, too, with only 1% perfectly described and 3% suitably described. Government or public sector entities represent just 1% suitably described and 2% not ideally described.
What Triggers The Need To Activate Your Ransomware Recovery Plan?
22% are likely to activate their ransomware recovery plan following a security alert from monitoring tools
Various triggers emerge when it comes to activating their ransomware recovery plans:
Loss of access to systems remains the clearest and most urgent trigger for recovery plan activation, with 15% acting immediately and another 15% likely to do so. This aligns with guidance from the Cybersecurity and Infrastructure Security Agency (CISA), which advises that impacted systems should be immediately isolated and triaged for restoration as soon as disruption is detected. Even so, 7% might still hold off.
Security alerts from monitoring tools drive 22% to likely activate their plan, though only 2% act immediately, and 7% choose not to activate at all. Internal reports of encrypted files lead 6% to likely activate, while 7% take no action. Detection of unusual network activity encourages 13% to act, and 6% are likely to activate following notice from third-party stakeholders.
Overall, organizations are more decisive when disruptions are direct and tangible, and more hesitant when signals are indirect or unclear.
What Concerns You Most About Ransomware Attacks?
63% see the risk of sensitive data exposure as a major concern in ransomware attacks
There is a range of concerns regarding ransomware attacks:
The leading concern about ransomware attacks is the risk of sensitive data exposure, identified as a major concern by 63% and a potential issue by 9%. This is well-founded.
During the recent Clop ransomware attack on WK Kellogg, attackers gained unauthorized access to servers used to transfer sensitive employee files. Among the data stolen were names and Social Security numbers, which can be used for identity theft, fraud, and more.
9% see legal or regulatory consequences as a major concern, while 1% do not view them as a primary issue. 6% see the cost of system recovery services as a major concern, and 1% as a potential issue. 6% report long-term brand reputation damage as a major concern, and another 6% as a potential issue. Extended downtime for key systems ranks lower, with 4% seeing it as a major concern and 1% as a potential issue.
This distribution suggests that reputational, regulatory, and privacy-related risks carry more weight than direct operational or financial impacts.
Which Qualities Are Most Important In A Recovery Service Vendor?
Speed of system restoration is the most important vendor recovery service quality for 54%
There are clear priorities in evaluating the qualities of ransomware recovery service vendors:
Speed of system restoration stands out as the top quality in a recovery service vendor, with 54% rating it absolutely essential and another 11% calling it very important. Experience handling ransomware attacks follows at 11%, suggesting that while a proven track record matters, it takes second place to fast recovery.
Education and prevention tools are also gaining traction, with 10% viewing them as absolutely essential. Clear communication during incidents ranks close behind at 9%, an emphasis underscored by BCM Institute, which urges organizations to develop internal communication plans to reduce confusion during crisis response.
Just 5% of respondents see compatibility with internal systems as very important, reinforcing the value of rapid, effective action over technical alignment.
How Would You Describe Your Current Ransomware Preparedness?
Only 15% are fully prepared with a well-documented ransomware plan in place
Current preparedness for a ransomware attack differs dramatically across the U.S.:
Despite the ongoing increase in ransomware attacks, the level of preparedness for these incidents is alarmingly low. Just 15% are fully prepared for a ransomware attack and have a well-documented plan, 18% say they are fully prepared despite not having any current preparation in place, and 5% say they need improvement in their preparedness and a well-documented and tested plan.
What is positive is that 31% say they have some informal policies in place and are somewhat prepared, as are the 14% who say they need improvement in preparedness, as they have a plan in place, but it is not tested. A smaller number (3%) say they are fully prepared, but their plan is untested, and 8% say they are somewhat prepared, but again, they have a plan that is not tested.
On the bottom end of the scale are the 2% who say they are somewhat prepared but they rely heavily on external vendors, and the 1% who have no current preparation in place whatsoever and are completely unprepared.
These statistics highlight a significant readiness gap and the urgent need for organizations to move beyond informal or incomplete measures and invest in robust, tested response strategies.
The gap between perceived readiness and tested effectiveness is often wider than expected—especially when plans go untested.
“We work with companies every day who thought they were prepared—until they tested their plan. Our goal is to turn that uncertainty into confidence by helping them rehearse recovery in real-world conditions, not just on paper.”
— Aaron Jordan, Director of Sales Engineering, Infrascale
What Type Of Support Do You Expect During A Ransomware Incident?
Regular status updates and reports during a ransomware incident are highly valuable for 31%
There are distinct expectations around the type of support required:
During a ransomware incident, clear communication remains the most valued support, with 17% rating regular status updates and reports as absolutely essential, 31% as highly valuable, and 24% as somewhat helpful. This emphasis on updates echoes guidance from the National Institute of Standards and Technology (NIST), which stresses the importance of regular stakeholder communication throughout ransomware recovery.
Beyond communication, 12% see access to dedicated recovery experts as highly valuable, matched by 12% who say the same for immediate technical troubleshooting. Coordination with internal staff is less of a focus, with just 4% viewing it as absolutely essential, suggesting most organizations trust external vendors to lead the response.
Where Do You Typically Get Recommendations For Recovery Vendors?
36% get recommendations for recovery vendors from industry events or conferences
There are various starting points when seeking recommendations for ransomware recovery vendors:
Industry events or conferences stand out as the dominant source of recovery vendor recommendations, with 36% always relying on them and another 20% doing so often. This totals more than half of all responses, underscoring the strong influence of in-person networking and peer-led insight.
Internal security teams, online directories or reviews, and technology consultants or advisors are each cited by 15% as sources they always consult. While these channels play meaningful roles, they are secondary to the value placed on direct industry engagement when evaluating ransomware recovery services.
What Kind Of Reporting Do You Expect After Recovery?
Reporting on timeline attack and resolution after recovery is absolutely essential for 26%
There are specific expectations for post-incident reporting from vendors:
Clear post-incident reporting is a top expectation in engaging recovery service vendors. The most valued post-recovery reporting deliverable is a timeline of the attack and resolution, rated absolutely essential by 26% and highly valuable by 12%.
A full breakdown of response actions follows, seen as highly valuable by 24% and somewhat useful by 13%. Cost summaries and lessons learnt are rated absolutely essential by 13% and highly valuable by 6%, while recommendations for future prevention are considered absolutely essential by 5%.
Organizations appear to prioritize detailed documentation of what occurred and how it was handled over forward-looking guidance. This emphasis reflects the practical need for compliance, internal review, and budgeting clarity. It’s a priority also recognized by the Financial Stability Board, which advises that effective post-incident reports should include timelines, impact assessments, and recovery actions to support institutional learning and risk oversight.
Which Feature Would Be Most Valuable In A Ransomware Solution?
48% highly value real-time threat detection tools as a feature in a ransomware solution
There’s a clear preference for proactive detection capabilities over reactive recovery tools:
When evaluating ransomware solution features, real-time threat detection tools dominate, with 48% rating them highly valuable and 28% finding them somewhat useful. Automatic data restoration is seen as highly valuable by just 2% and somewhat useful by 5%. Pre-built recovery workflows and vendor-managed recovery operations follow identical patterns, each rated highly valuable by 2% and somewhat useful by 5%. Offline backup and storage options are viewed as somewhat useful by 4%.
This pattern reinforces a strong preference for proactive detection tools over reactive recovery features. As noted in the Kaspersky State of Ransomware Report, threat actors are increasingly targeting unconventional vulnerabilities, such as IoT devices and misconfigured hardware, emphasizing the growing need for smarter, earlier threat detection across the board.
As organizations prioritize earlier intervention, anomaly detection has become a core capability in identifying ransomware before it spreads.
“Our anomaly detection acts as a real-time signal that something’s wrong—flagging unusual spikes in file changes so administrators can respond immediately. It’s not just about identifying ransomware, but about giving companies a crucial head start to isolate threats and recover clean data before broader damage sets in.”
— Andrew Evers, Chief Technology Officer, Infrascale
What Is Your Preferred Method Of Engaging With A Recovery Provider?
32% prefer requesting a trial environment when engaging with a recovery provider
In engaging with ransomware recovery providers, preferences span several formats:
There are clear preferences for hands-on evaluation methods in engaging with ransomware recovery providers. Requesting a trial environment is preferable for 32%, followed by scheduling a discovery call at 22%, with 10% noting it’s not a priority. Attending a live webinar is preferable for 16%, while 15% prefer watching a product walkthrough. Downloading technical resources is considered absolutely essential by 7%.
Taken together, these responses show a clear overall preference for interactive and experiential engagement, with hands-on testing and direct conversations ranking higher than passive or documentation-based methods.
Who In Your Organization Typically Leads Ransomware Planning?
The IT infrastructure lead often leads ransomware planning for 53%
Ransomware planning leadership shows a clear hierarchy of responsibility:
Who leads ransomware planning reveals that technical infrastructure roles are most influential. IT infrastructure leads emerge as the primary leaders, with 29% absolutely leading ransomware planning efforts and 53% often taking the lead role. Only 3% rarely lead and just 1% never lead these initiatives.
Head of cybersecurity involvement is more limited, with 5% absolutely leading and 3% often leading ransomware planning. Chief information officers show minimal direct leadership in ransomware planning, with only 3% absolutely leading and 1% often leading these efforts.
Shared responsibility across departments accounts for just 1%, indicating that most prefer clear ownership rather than distributed accountability for ransomware planning.
Which Challenge Makes Ransomware Recovery Most Difficult?
Delays in threat detection are a significant challenge in ransomware recovery for 32%
Multiple challenges complicate ransomware recovery efforts:
Delays in threat detection represent the most widespread challenge that makes ransomware recovery most difficult, with 32% rating it as a significant challenge and 15% considering it a major obstacle. The urgency of rapid detection is well-founded, considering the median dwell time (the period between initial compromise and ransomware deployment) has dropped from 4.5 days to less than 24 hours, meaning organizations have increasingly narrow windows to detect and respond before significant damage occurs.
Incomplete or outdated backups are a major obstacle for 23%, with 10% rating it a significant challenge. Lack of vendor coordination is considered a significant challenge by 10%, while poor internal communication channels also affect 10% as a significant challenge.
How Confident Are You In Your Ability To Respond Effectively?
34% are not confident at all in their ability to respond effectively with full coverage
Confidence in the ability to respond is surprisingly low:
Confidence levels in ransomware response capabilities reveal significant concerns about preparedness across multiple scenarios. When considering full coverage scenarios, confidence remains problematic, with 34% expressing no confidence at all and 26% being somewhat doubtful. 14% report being fairly confident with full coverage.
Uncertainty about response capabilities affects additional portions, with 9% somewhat doubtful due to uncertainty and 7% fairly confident despite uncertainty.
External dependency concerns are evident, with 7% having no confidence at all without external help and 3% being somewhat doubtful without external assistance. Even with vendor support, confidence remains limited, with 4% expressing no confidence at all, even with vendor support.
Interestingly, the Global Cyber Confidence Index found that leaders may be overconfident. While 88% of respondents reported high confidence in managing cyber risk, their actual ransomware readiness suggests a need for more caution.
What Is Your Company's Primary Business Objective During A Ransomware Incident?
37% rate protecting brand and customer trust as top priority during a ransomware attack
Objectives during a ransomware attack range according to business priorities:
During ransomware incidents, organizations must balance multiple competing business objectives while managing crisis response. Protecting brand and customer trust emerges as the central concern, with 37% making it their top priority and 14% considering it an important focus.
The urgency around reputation is reinforced by findings from the 2024 Hiscox Cyber Readiness Report, which revealed that 47% of organizations faced greater difficulty attracting new customers after a cyberattack, 43% lost existing customers, and 38% experienced negative publicity.
Restoring operations as quickly as possible shows more varied prioritization, with 8% making it their top priority, 27% treating it as an important focus, 7% viewing it as a secondary concern, and 4% not prioritizing it at all.
Minimizing financial and legal damage receives surprisingly minimal attention, with only 1% each rating it as a top priority or important focus. Understanding and stopping the root cause is a top priority for just 1%, while communicating clearly with stakeholders is a top priority for only 1%.
Which US State Is Your Company Primarily Operating From?
45% of companies have a significant operational presence in Florida
Organizations show diverse geographic distribution across key US states, with varying levels of operational presence:
Florida has the strongest overall presence, with 6% using it as their main hub, 45% maintaining a significant presence, 15% having limited operations, and 9% reporting no operations there. California has lower representation, with 7% maintaining a significant presence and 3% having limited operations.
Texas attracts 3% as their main hub and 5% with significant presence. New York maintains relevance, with 5% having a significant presence. Washington shows minimal representation with only 2% having limited operations.
Notably, all four states rank in the top ten U.S. states with the states with the highest cyberattack risk, which may influence how organizations balance opportunity with operational caution.
Overall, this analysis of over 115,000 American opinions highlights what businesses truly value, from rapid system restoration and clear communication to real-time threat detection and post-incident reporting.
While challenges like delayed threat detection and limited confidence remain, the findings emphasize the importance of proactive partnerships and tailored vendor support. As threats evolve, so must recovery strategies and the vendors that lead them.
Methodology
Sourced by Artios from an independent sample of 115,039 opinions of US business leaders across X, Reddit, TikTok, LinkedIn, Threads, and BlueSky.
About the representative sample:
- 49% of our U.S audience earns between $500,000 and $1,000,000
- 45% reside in the South Atlantic and Mid-Atlantic regions
- 53% are aged between 45 and 64
- 60% identify as female and 40% as male
