Doug Olson is the Vice President of Customer Success, leading the company’s worldwide Technical Support, Implementation, Training and Renewal Teams.
Prior to Infrascale, Doug held a variety of leadership positions in enterprise software and infrastructure companies spanning over thirty years, all in the Customer Success / Technical Support areas. Most recently, Doug was the Sr. Director of Technical Support at Perforce Software, a software version management and collaboration platform.
Doug led the Customer Care team in the role of Vice President at Astute Solutions, which provides customer service software, self-service, and social-media management. Doug was responsible for the Technical Support, Training, Professional Services and Data Center Operations.
He also supported over 25,000 customers at Sterling Commerce, an AT&T company. Doug was the Vice President, Global Support, leading over 300 Technical Support Professionals working from 16 different locations in 11 different countries.
His background covers a wide variety of industries, including: high tech infrastructure, consumer retail, call center communications, database, semi-conductor manufacturing/yield management and automotive parts inventory control / retail sales.
In all his roles, Doug has built world-class, customer-centric teams that leverage metrics to iteratively improve the customer experience.
He holds a Bachelor of Arts in Electronic Engineering from DeVry as well as an MBA from the University of Redlands.