Infrascale Technical Support Portal
We are committed to our customers, delivering on their needs, and exceeding
their expectations. How can Infrascale Support assist you today?
OR Browse the documentation, tutorials, FAQs, and How-Tos:
Call Support:
US Partners: | +1 877.896.3616 or +1 310.363.7269 |
UK Partners: | +44 800.160.1454 |
AU Partners: | +61 (03) 8820 5049 |
Email:
support@infrascale.com
Guided Disaster Recovery Testing:
You’ve invested in a great DR solution and you feel prepared. But are you ready? Have you tested your solution?
We’re here to help ensure your DR Playbook can handle disaster!
CHATS | PHONES | ||
Monday – Friday | 8am – 8pm EST | 8am – 8pm EST | 24 hours |
Saturday & Sunday | No coverage | P1/critical issues | No coverage |
Statement of Support Details responsibilities, service-specifics, and expectations for how we provide customer support |
Hardware Warranty Policy Enumerates the specifics around support/warranty of appliances |
Service Level Agreement Elaborates on our commitment to product & service performance |
Fair Use Policy States IDR-specific details for fair usage and overage handling of protected storage |
Legal Page See all terms, privacy and policy documents |