OR Browse the documentation, tutorials, FAQs, and How-Tos:
Call Support:
| US Partners: | +1 877.896.3616 or +1 310.363.7269 |
| UK Partners: | +44 800.160.1454 |
| AU Partners: | +61 (03) 8820 5049 |
Email:
support@infrascale.com
Guided Disaster Recovery Testing:
You’ve invested in a great DR solution and you feel prepared. But are you ready? Have you tested your solution?
We’re here to help ensure your DR Playbook can handle disaster!
| CHATS | PHONES | ||
| Monday – Friday | 8am – 8pm EST | 8am – 8pm EST | 24 hours |
| Saturday & Sunday | No coverage | P1/critical issues | No coverage |
| Statement of Support Details responsibilities, service-specifics, and expectations for how we provide customer support |
| Hardware Warranty Policy Enumerates the specifics around support/warranty of appliances |
| Service Level Agreement Elaborates on our commitment to product & service performance |
| Fair Use Policy States IDR-specific details for fair usage and overage handling of protected storage |
| Legal Page See all terms, privacy and policy documents |