OR Browse the documentation, tutorials, FAQs, and How-Tos:
Click here to access your open ticket history, chat with us securely, or send us a new request!
Call Support:
| US Partners: | +1 877.896.3616 or +1 571.601.2400 |
| UK Partners: | +44 800.160.1454 |
Email:
support@infrascale.com
Guided Disaster Recovery Testing:
You’ve invested in a great DR solution and you feel prepared. But are you ready? Have you tested your solution? We’re here to help ensure your DR Playbook can handle disaster!
Infrascale BDR Staff Retraining:
Infrascale BDR Staff Retraining provides you with confidence that the knowledge level of your IT staff remains high – even when you experience turnover and change in your organization.
| CHATS | PHONES | ||
| Monday – Friday | 8am – 8pm EST | 8am – 8pm EST | 24 hours |
| Saturday & Sunday | No coverage | P1/critical issues | No coverage |
| Statement of Support Details responsibilities, service-specifics, and expectations for how we provide customer support |
| Hardware Warranty Policy Enumerates the specifics around support/warranty of appliances |
| Service Level Agreement Elaborates on our commitment to product & service performance |
| Fair Use Policy States IBDR-specific details for fair usage and overage handling of protected storage |
| Legal Page See all terms, privacy and policy documents |