Contact Information
US Partners: +1 877.896.3616
or 310-363-7269
US Business: +1 877.896.3612
UK Partners: +44 800.160.1454
AU Partners: +61 (03) 8820 5049
Hours of Operation
Infrascale operates a Global Technical Support service 24×7, 365 Days a Year. At all times, the Tier 1 Technical Support Representative will attempt to resolve the issue on the initial call. During certain time slots, including Weekends and Holidays, if an escalation is needed for a critical situation, Tier 2/3 Technical Support Representatives will be called in to participate in the resolution.
Our Service Level guideline is to respond to all technical requests within 2 hours of creation. If you have a Critical/Emergency type of issue, we recommend calling the Infrascale Technical Support team.